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Customer care

We have a team dedicated to delivering top-tier service to help our retailers focus on creating maximum value for their customers.

Our customer service team is poised to help with any queries, diamond inspections, or additional requests you may have. Our mission is to provide impactful education, friendly support, and absolute transparency every step of the way, allowing you to run your business seamlessly.

Available Around the Clock

Buy loose lab diamonds or jewelry at any time. Our assistance is just a call away, 24/7. Our team of experts is ready to assist you with selecting the perfect diamonds or addressing any concerns you may have. We are dedicated to ensuring your journey with us is seamless and satisfying. Experience our gentle, non-intrusive approach to your needs and a personal, win/win approach.

Cost-Effective, Competitive and Transparent Pricing

We offer transparent and straightforward pricing for our lab-grown diamonds. We steer clear of any hidden fees or additional charges to provide the best value possible. Our pricing guarantees that you can offer your customers the exquisite appeal of lab-grown diamonds while enjoying exceptional value.

Extensive Stone Database, Wide Range of Selection

We provide a wide assortment of lab-grown diamonds that accommodate customers' distinct preferences and needs. This encompasses diverse shapes, sizes, cuts, colors, and clarity.

Our comprehensive stone database, comprising over 100,000 product images, is readily accessible for your convenience. Each stone undergoes strict quality inspections to ensure that it meets the highest standards, thus ensuring you and your customers experience ultimate satisfaction and delight.

Product Quality Assurance

We offer diamonds that meet all quality standards, with a vast selection to cater to any request, including the most popular shapes and sizes currently available. Our utmost priority is to provide our customers with a virtual stone display that closely resembles the actual product. IGI and GIA certificates are available when required.

Customization Options

We offer customization options that give our customers the ability to create personalized lab-grown diamonds and jewelry to meet their specific needs.

Furthermore, our selection includes rare diamond cut types such as “ashoka,” kite, bullet, bullhead, and horse head, among other options.

Expert Product Guidance

We provide professional guidance to assist customers in making well-informed decisions about their interest in lab-grown diamonds. This involves thorough and precise product descriptions, specifications, videos, and images. These resources help customers confidently make educated purchases.

Quality Communication

Our knowledgeable assistants strive to streamline the negotiation process, with rapid follow-up. We provide efficient communication through timely responses to online inquiries, emails, messages, and phone calls.

Timely Service. Worldwide Delivery

We offer overnight or second day delivery, provide tracking information and employ secure shipping methods and robust packaging to ensure the safe and timely delivery of lab-grown diamonds to customers.

All packages are insured and shipped overnight

Consistent Supply

We seamlessly deliver a consistent supply of loose diamonds at wholesale prices. Also, we produce custom jewelry for our customers. We are also ready to make custom jewelry to suit your personal taste.

Efficient Order Processing

We provide our customers with order status and tracking information for the packages

After-Sales Support

We provide our customers with post-purchase support and assistance, addressing any concerns or issues they may have, and offering appropriate solutions or alternatives when necessary.