At LaBrilliante, we offer 30 day returns, so you can be sure of your purchase. If you are not satisfied with your purchase, simply return it within 30 days for an exchange or full refund. We offer free return shipping on all jewelry and loose diamonds. We will provide the free FedEx return shipping label, so that your return process is seamless and easy. For orders shipped outside the US we do not offer free returns due to potential taxes being levied. For more information, please call our jewelry assistant at. Returned items must be in their original condition and with all original documentation. Following orders are non returnable: modified items, engraved items, resized items; items that have previously been exchanged; and custom designed jewelry. If a piece is returned for a refund or canceled during production, your next purchase will be considered as exchange. Our 30 day return/exchange period begins from the date that your order is ready for pick up.
How to Return an Order
1. Obtain the Return Shipping Authorization Code: Contact us at to receive a return shipping authorization code and request your free FedEx return shipping label. Write your return shipping authorization code on the outside of the package you are returning. (Please note that the free FedEx return shipping label only applies to ring or loose diamond from the US.)
2. Packing your order: For all returns and exchanges, include all original packaging and accompanying materials, including the packing slip and all certificates (a $250 replacement fee per certificate will be charged otherwise). DO NOT write words as jewelry; diamonds; and similar words on the package for security reasons.
3. Shipment and Insurance: Please follow these instructions to make sure the safety of the package. Enclose your item inside its original ring/jewelry box. It is best to use the original packaging from your order. Place the item box inside the medium box. Place the medium box inside the larger box. If you do not have the original packaging, please include the ring/jewelry box inside a small FedEx Priority box and seal it. Place the small FedEx Priority box inside a medium FedEx Priority box. Place the label to the outside of the larger box and drop it off at your nearest FedEx location. LaBrilliante and FedEx are not responsible for packages dropped off in FedEx Drop Boxes or Non-FedEx staffed locations. Obtain a FedEx receipt to confirm that the item has been shipped - this receipt will act as proof of insurance.
4. Shipping back:If you decide to use a different shipping method you can ship it back by any carrier. For your protection, please ship your item fully insured, signature required, and request a return receipt for confirmation that your shipment has reached LaBrilliante. LaBrilliante is not responsible for items lost or damaged while shipping.
After we receive the returned order, our specialists will inspect and verify the condition of the item. Returns take approximately seven business days upon receipt of the item. Refunds will be issued with the method of payment used in the purchase, or by check if the original payment method was bank wire, cash or certain other payments requiring special processing. International bank wire purchases will be refunded in USD according to the exchange rate at time of purchase. LaBrilliante is not responsible for differences in foreign currency refund amounts due to exchange rate fluctuations between the time of purchase and refund. LaBrilliante is not responsible for any foreign exchange or other fees that are charged by the customer’s financial institution. For all credit card refunds, please allow one monthly billing cycle in order for your credit to appear.
Packages without a return shipping authorization number or packages that were refused delivery will not be accepted for refund and are subject to a minimum restocking charge of. Return shipping authorizations are active for seven days from the date of issue and packages must be shipped during the active time period of your return shipping authorization. If your return shipping authorization has expired, please call our specialist to request another return shipping authorization. All requests for refunds must be in writing via email. Any returns showing signs of wear or those that have been engraved, altered, resized, or damaged in any way will not be accepted for return. Improperly packaged or uninsured items will be refused receipt.